Mediation is very important to regain trust and restore relationships, so a fair and credible agreement can be obtained.
Social License uses a mix of mediation styles, depending on the conflict
- Evaluative Mediation. Evaluative mediation is concerned primarily with reaching an agreement. When the relationships are professional, caucuses can be used to effectiveley determine interests so negotiations can start.
- Facilitative Mediation. Facilitative mediation is the original style of mediation. The negotiation between the participants is facilitated in a way to help everyone achieve their interests and to reach a durable (long lasting) agreement. When there is enough information, time and support, this in general works.
- Transformative Mediation. When the conflict has been escalated, when different worldviews clash or when historical / cumulative impacts are at stake, Transformative Mediation may be used to first repair the relationship and then resolve the dispute. It may be necessary to find new words or “frames” together.
The International Mediation Institute provides a lot of information on what mediation is, what tools are used and provides many practical examples. The Consensus Building Institute is a not-for-profit organization founded in 1993 by leading practitioners and theory builders in the fields of negotiation and dispute resolution, and provides a lot of valuable information as well.
In The Netherlands, former National Ombudsman prof. dr. Alex Brenninkmeijer is the principal author of the Handboek Mediation (2013, 5th edition). This book belongs to the standard curriculum of the Dutch Mediation Accreditation body, the MFN, treating the earlier mentioned mediation styles and apply them in the Dutch context. A 2 minute little introduction in Dutch can be found here